If you have a question about CareShield Life, MediSave Care or ElderShield, we may have an answer in our FAQs. Otherwise, you can use the channels listed below to get in touch with us for questions on CareShield Life or MediSave Care. For other questions on ElderShield, please contact your ElderShield Insurer here.
1. Write to Us
Please use the form Write To Us.
Our response time depends on the nature and complexity of the enquiry or feedback. We generally reply to straightforward enquiries and feedback within 3 - 5 working days, but may take longer for more complex issues. If your feedback or request requires further study, we will inform you that more time is needed.
2. Call Us
Alternatively, you can call the Healthcare Hotline at 1800-222-3399 and press option "3". Our operating hours are from Monday to Friday (excluding public holidays), 8.30am to 5.30pm.